Service Level Agreement For Sap Cloud Services

The Terms and Conditions of Sale (CGV) document outlines the main legal requirements for the chosen cloud service, including user rights, customer data, warranties, confidentiality and liability limitations. The order form is your order receipt to subscribe to SAP`s Business Cloud services. It sets the terms and sets the structure of the contract. The supplement defines additional product-specific terms, contains additional information about usage metrics, and describes several cloud services in a supplement. The SAP-Cloud contract consists of 4 elements: order form, description of cloud service, data processing contract and general terms of sale. The order form, the data processing agreement and the terms and conditions of sale are actually the same for each cloud service in the SAP price list, while the description of the cloud service is a product-specific collection of documents. SAP provides cloud service consistently for all customers. Learn more about product-specific conditions, support policy and cloud service readiness. On the instruction of the data processor that processes personal data that is downloaded into the cloud service, SAP implements and maintains technical and organizational measures to ensure adequate protection of personal data. Here you`ll find a number of contract documents for SAP`s cloud, software and services offerings. These contractual documents form the basis of your contractual relationship with SAP if they are referenced in certain order forms. Learn more about cloud contracts with SAP and aspects of each item.

. The data processing agreement applies to SAP Cloud services that process personal data. It ensures that your personal data is properly protected and defines SAP`s obligation to maintain the certifications in effect. . The terms and conditions of sale (CGV) contain the legal provisions relating to your rights of use, determine the right of ownership of the customer`s data and define guarantees, limitation of liability and confidentiality. ..