Another concrete example of ALS is an agreement on the service level agreement of an Internet service provider. This ALS contains a guarantee of operating time, but it also defines the expectations and latency of packages. Parcel delivery refers to the percentage of data packets received relative to the total number of data packets sent. Latency is the time it takes for a package to travel between customers and servers. ComTech provides campus data network services for it groups in universities, departments and central governments. These groups act as Record customers. The ComTech data service offers network connectivity via the desktop switch or server aggregation switch. The interior wiring between the terminal system and ComTech electronics is installed and maintained by the installation and maintenance group within ComTech. ComTech network connectivity includes: Communication Technologies (ComTech) is the network service provider for the nc State University community. These services include connectivity and switching, as well as extensive network systems and administrative functions. Operationally, comTech designs, implements and expects NC state data communication networks. An after-sales service contract is concluded between the supplier and an external customer.
There is an internal ALS between the supplier and its internal customer – it can be an organization, a department or another site. Finally, there is a lender ALS between the provider and the lender. Tools to automate the collection and display of performance data at the service level are also available. (a) Planned maintenance or upgrade and emergency maintenance or upgrade in accordance with Section 5 of this Agreement. LATENCY If the customer reports a unilateral delay from the service interface to the service interface (SI to SI) via the Frame-Relay network of more than 60 milliseconds and the AT-T cannot resolve the problem in 30 days, the recurring costs for the PVC concerned are free each month until the repair. Requirement 7 (application interoperability): application interoperability between sensors and back-end systems Data generated by home network sensors must be exchanged with back-end systems. Specific standards have been developed to ensure this network-level interoperability such as DICOM, IHE, HL7 and/or Continua (Rogers et al., 2010). For a more detailed analysis of these standards, their interoperability roles and challenges, we refer to Moorman (2010). In order to limit the scope of compensation, a service provider can: this agreement describes the network services provided by ComTech on behalf of the NC State community.